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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Perform dispensing administration tasks
   • Use technical and numerical features of dispensary administrative systems correctly
   • Issue and update pharmaceutical entitlement and benefit documents to and for clients within scope of own job role
3. Maintain dispensary information
   • Update dispensary system with accurate information as required
   • Back up dispensary system information to ensure secure data
   • Identify and respond to information discrepancies
   • Identify and extract correct clinical and financial data required for reporting and claiming systems
   • Inform relevant pharmacist of changes to data stored in the dispensary information system
   • Maintain confidentiality of dispensary information
4. Process pharmaceutical benefit claims
   • Collate prescriptions eligible for PBS claims and confirm details
   • Interpret and use financial information related to claims
   • Submit pharmaceutical claims to relevant authority
   • Maintain accurate records for claims submission

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

prepared at least 2 batches of PBS or Section 100 claims using pharmacy systems to complete administrative tasks, including:

sourced, extracted, recorded and disseminated both clinical and financial dispensary information

identified and resolved issues to enable claims to be submitted

provided accurate information to clients and pharmacist

identified issues outside scope of own practice and referred to the authorised person

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical requirements (national, state/territory) for dispensary administration, and how these are applied in organisations, including:

codes of conduct

duty of care (and implications of negligence)

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

specific legislation:

medicines and their use

the practice of pharmacy

different schedules of medicines and pharmaceutical products

work role boundaries – responsibilities and limitations

work health and safety

key information in standard pharmaceutical references and their use by pharmacy assistants, including:

Australian pharmaceutical formulary and handbook (APF)

MIMs

Australian medicines handbook (AMH)

Micromedex

types of hardware and software used in pharmacy administration, and features of their use

features of the PBS:

schedule of PBS

process for Pharmaceutical Benefit Authority items including streamline authority, phone authority and written authority.

process for highly specialised drugs

dispensary information management requirements, including:

accounting

stock control

compliance documentation

patient information

requirements for client entitlement

types of pharmaceutical benefit documents and their use

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